I can conclude my disappointment into two words: unreliable and annoying
It took me around 18€ to wash my winter mantle, only to have nothing but regret.
The staff ( mid 40s, medium length hair) was so unfriendly since the beginning. She never smiled at customers and behaved arrogantly. She promised me that i could pick up my laundry on the next day, but because i had appointment, i told her that i would do that two days later around 4 pm.
When i was there two days later (it was 16:30), my... weiterlesen
mantle was not ready to pick up. She just asked me to go back without feeling sorry for my inconvinience. When i objected her unprofessionality, she tried to fool me by saying that i understand no english and thus misunderstood her. She said that she told me to pick up in " Nachmittag" of which she translated as "evening" ( she stated and stressed it over and over again). She then blamed me, saying "if you could understand english, you would come at 6pm before the laundrymat closes, because i told you to come "Nachmittag" " when i confirm this with others, everbody just laughs at her because Nachmittag begins from 1 pm.
Second : her ultimate joke. She tried to hand over my half dry mantle to be dried off by my own at home. She said that's just a small thing hence not worthy to be taken care of. Imagine if somebody has their hair cut at saloon and the hairdresser is such in a bad mood and leaves their customer with unfinished haircut but forces them to pay in full. Nobody regards this as normal, except her![verkleinern]