Overpriced, unprofessional and aggressive on the phone when I challenged them on their prices.
I spoke with the proprietor who was extremely rude to me on the phone, as I had a complaint about the locksmith who was late, by 15 mins, who then wanted to charge me for his travel time AND his travel costs even though he clearly had a bike with him. (When I discussed this with the company, they said it goes towards the bike's up-keep and maintenance...by the state of the bike, I would say it's... weiterlesen
being regularly neglected). The proprietor said they tried to call me to let me know the locksmith was lost; I disputed being responsible for his navigation.
In total the cost of the work was €161.
I also had to let the locksmith in, by asking for help from a neighbour, so felt it was a little cheeky to then charge me so much to access only one door. The operation took 10 seconds to complete, as I'd merely left my keys in the door on the inside (TIP - if you have a spare key, you can still use it to open the door, despite the presence of the other key if it is a double-cylinder barrel lock. This information discovered free online)
When I called to complain at the unreasonable charges, the Proprietor was very angry at me, accusing me of not wanting to pay, raised his voice with me and talked over me, speaking to me in good English but then saying he didn't understand anything I was saying, so it felt a real prejudice towards my Non-German Nationality. He then said if I had a problem,[verkleinern]